Managed Mobile Services Archives

The managed mobility service market reached 6.83 billion in 2019 and is expected to grow at a CAGR of 31.41% to 34.76 billion by 2025. This rapid expansion is predicated by the increased popularity of the Bring-Your-Own-Device (BYOD) trend in various industries.

BYOD or office-supplied mobile devices assist companies in increasing productivity, agility, and flexibility for optimal profitability.

However, a widespread mobile fleet can negatively impact in-house IT personnel or, if managed incorrectly, can expose businesses to mobile data loss and theft.

In fact, statistics show that mobile device theft is on the increase, with loss due to business break-ins increasing by 2.11% and thefts from home, offices, and schools combined making up over 65% of thefts.

While managing a mobile fleet can be complex and time-consuming, outsourcing this task to a managed mobile services (MMS) provider can bring both cost-savings, peace of mind, and a competitive advantage.

Managed Mobile Services Best Practices

The daily management of a mobile fleet includes a number of tasks that help manage, secure, and monitor a company’s mobile devices — whether these devices are employee-owned or issued by the organization.

These tasks include:

Distribution of software
Policy and security management
Management of inventory
Service management

The best way to achieve full coverage service without impacting in-house IT staff or risking data loss, theft, or cost escalation caused by mismanagement is to outsource management to an MMS provider.

A knowledgeable MMS team can help companies manage mobile assets with an eye toward cost-savings, security, and flexibility. There are a number of critical issues to consider when managing a mobile fleet, including:

1. Planning and Logistics

At PointManagement, we provide a holistic mobile management plan for enterprise leaders based on your organization’s unique goals and requirements.

This includes configuration of iOS or Android-based mobile devices for mass deployment, and access to same-day shipping for necessary hardware and accessories for additional flexibility.

Additionally, our exclusive PointMan Exchange ^TM service provides the convenience of a White Glove Onsite Exchange to ensure that devices are accounted for and exchanged in a timely manner, minimizing exposure to loss and increasing device accountability.

For ultimate flexibility and optimal workflow, our team repairs, installs, and trains appropriate personnel onsite for fast, reliable access to the devices you need to keep your employees operating productively.

2. Controlling Business Versus Personal Browsing

It’s a fact that employees typically spend up to three hours per day browsing the web on personal business during work hours. This abuse costs businesses up to $63 billion in lost productivity each year, a significant number.

To control this, your MMS team will recommend that you set a clear and specific policy regarding personal use of mobile devices during work and combine it with a software-specific rules-based engine that will help keep end-users within the rules.

3. Security You Can Count On

As cybercriminals increasingly target printing as a way to gain access to your sensitive data, PointManagement MMS can help keep your enterprise protected, even when your employees are on the go.

With our exclusive “follow me” printing, mobile printing is simple and safe, allowing your enterprise to remain policy-compliant, no matter where you are.

Mobile workers have access to a single portal that contains necessary information on devices, data plan, contract, and policies that allows them to manage their device based on your preset policies, empowering them to make necessary changes to help them work smarter.

4. Increased Scalability and Interoperability

Managing a number of competing operating systems, devices, EMM licenses, and machine-to-machine protocols on your own can be daunting.

Our program removes the typical compartmentalizing that occurs with many self-managed mobile device schemes and allows for enhanced interoperability of cross-functional mobile support teams for a stronger competitive stance.

Finally, we help reduce operating expenses by offering our exclusive Telecom Expense Management software so you can audit your carrier expenses on a daily basis — a technique that typically saves 20% or more across industries.

PointManagement Has the MMS Program You Need to Stay Competitive

No matter what industry your enterprise services, our MMS team can quickly mobilize your employees for enhanced productivity, on-the-go security, and the kind of agility that will give your business a competitive edge.

Our team of experts are well-versed in customizing mobile device management programs that are designed to fit the unique requirements and challenges of your business model.

Beginning with an in-depth assessment of your current mobile needs and functionality, our team will design a solution that optimizes workflow, promotes security, and uncovers bottom-line cost savings.

Ready to see how a PointManagement MMS solution can help your enterprise work smarter? Contact a PointManagement MPS consultant and get an assessment today!

Grocery stores that want to protect employees — and customers — from exposure during a health crisis will want to capitalize on the option to provide curbside delivery.

The current COVID-19 pandemic is changing shopping habits and, as social norms around the crisis evolve, consumers will continue to adjust their behaviors, seeking the most convenient ways to comply with social distancing protocols.

Importantly, these shopping behaviors and a new emphasis on convenience are likely to persist beyond the crisis’ resolution. To take advantage of this trend, grocery stores would be well-served by a move to curbside pickup.

How to Implement a Curbside Pickup Service

It’s important to understand the way the curbside pickup service flow operates before diving into adding the service to your repertoire of customer conveniences. A typical flow looks like this:

Customers order their items by shopping online through a store-branded application
A store employee downloads the customer’s list and physically shops for the items, scanning them into a tote.
The employee prints a barcode label and places it on the tote and continues pulling items until the order is filled.
The order is placed on a shelf for curbside delivery and the receipt is sent through the app to the customer. It can also be printed upon request.
The customer arrives at the store at a predetermined time and an employee puts the order in their car curbside.

Not only does this type of service make the shopping experience more convenient and reduce risk for the shopper, it enables the store to better protect its employees, meet a growing demand, and stay competitive in the marketplace.

To implement curbside pickup, stores must follow a set of steps in order to ensure a smooth transition and roll-out of the service. These include:

Evaluation of app options
Evaluation of scanners and mobile printers that will enable the process
Testing and making adjustments as necessary
Implementation of a pilot program
Communication of the new option to shoppers
Official roll-out of the program

As more grocers move to provide this service and more customers opt-in, there can be some initial difficulties in providing click-and-collect groceries.

Fortunately, companies like Zebra offer solutions that make implementing a curbside pickup program as foolproof as possible.

They begin with optimization of the customer fulfillment process that streamline pick-up, put-away, and delivery functions for a customer-centric experience, whether groceries are delivered curbside or to your customer’s door.

In-store operation functions are optimized using mobile solutions that improve efficiencies and empower employees to foster faster, smarter, more reliable store operations at every touchpoint.

They also focus on the crux of competition: The customer experience.

Helping grocers offer an outstanding shopping experience requires the kind of purpose-driven retail analytics that allows stores to focus on personalized customer experiences — the kind that drive revenue and provide a true competitive edge.

Finally, creating an optimal customer environment includes inventory management analytics for increased accuracy and savings, mobility asset control to simplify and organize workflow, and data capture processes that allow grocers to foster customer loyalty and provide exceptional service.

The Expertise to Guide Your Move to Curbsides Service

Engaging and keeping customers through implementation of a curbside pickup or delivery service is simple when you have the right team on your side. At PointManagement, we’ve tapped expert partners in the field of curbside and delivery apps and process optimization to quickly help your business adopt a no-contact program that will give you the competitive edge you need to stay ahead in today’s rapidly evolving marketplace.

Our team of experts are well-versed in implementing and customizing the apps and enabling hardware that makes for best practices delivery.

Using the latest technology and analytics, our team will design a curbside solution that optimizes workflow, promotes customer engagement and loyalty, and drives revenue for a secure future and a healthy bottom line.

Ready to see how a PointManagement curbside solution can help your enterprise implement a curbside pickup program? Contact a PointManagement consultant and get an assessment today!