Smarter Managed Print — The Elements of Great Managed Print Services

Smarter Managed Print — The Elements of Great Managed Print Services
Smarter Managed Print Services — A Savvy Business Owner’s Guide

For most organizations, printing is an essential function and one that contributes not only to return on investment, but also productivity, workflow, and profitability.

Determining a print solution that meets your company’s needs as well as staff work requirements is crucial for success — not just from a productivity viewpoint, but also for the health of your bottom line.

Looking at the numbers from a cost/benefit perspective, researching your options for print management makes sense when you consider that:

  • 90% of companies don’t track the cost of printing
  • Printing can add up to more than 5% of total revenue
  • Twenty-three percent of help desk calls deal with printer issues
  • IT departments spend nearly 30% of their time responding to issues related to printers

In contrast to a do-it-yourself print environment, a managed print services program helps to mitigate these costs — and save your organization up to 30% overall on print expenses.

What are Managed Print Services (MPS)?

Managed print services (MPS) refers to a comprehensive print management program that assesses, then handles, all aspects of your printing needs — from printers and faxes to scanners and copiers — for considerable cost savings.

Included under the MPS service umbrella is technical support, troubleshooting, maintenance, repairs, supplies, and even security and managed access.

However, not all MPS are created equal. In a crowded market, savvy business owners need to do their research to ensure they’re getting the highest value from their MPS provider.

What Customers Should Look for in a Quality MPS Provider

Getting the most from your MPS provider means finding a partner who understands the industry-specific ins and outs of your print environment and can pinpoint ways that you can streamline your document process.

1. Proper Analysis

Each company will need an MPS solution that fits their specific needs and goals. A quality MPS provider will properly assess customers’ infrastructure and current print environments ahead of recommending a solution.

2. Proven Track Record

When researching providers, determine whether a provider has experience in your industry, what current or previous clients have to say about their level of service, and whether or not they have a reputation for delivering what they promise.

3. Integration

To maximize cost savings, you’ll want a provider that can integrate solutions with your current IT infrastructure and preserve as much of your current investment as possible. It’s also crucial to ensure solutions are available to manage mobile printing and cloud connection.

4. Scalability

Determine if your proposed MPS partner has the potential to meet your company’s needs as you grow, including how fast changes or upgrades can be made and how much they will cost.

5. Security

With 43% of hackers targeting small businesses, security is a priority. Ensure that your MPS provider has security solutions in place to thwart cybercriminals, including providing managed access to printers.

6. Sustainability

More consumers are choosing to do business with companies who have a strong corporate responsibility program. A good MPS provider will focus on ways to improve your company’s sustainability practices in a non-disruptive manner.

Get Next Level Managed Print Services with Pointman SecureTM

At PointManagement, we ensure the highest level MPS using our innovative Pointman SecureTM services. Built on a traditional MPS model, Pointman SecureTM offers exceptional flexibility, cost savings, and value.

We begin with a fleet assessment, then move our clients to a managed environment that offers repair and maintenance and automated ink and toner fulfillment, while providing freedom from the excessive costs of OEM inks and toners without sacrificing quality.

Then, we add our revolutionary Pointman SecureTM suite of tools, like exclusive “Follow Me” printing, where a user can automatically — and securely — print to the nearest printer from a mobile device.

To reduce waste by up to 12%, our replenishment system is designed to be error-free for additional savings. Each toner shipment is addressed to a specific printer and the box inside is also labeled to prevent it from being used in the wrong machine.

Pointman SecureTM relies on state-of-the-art predictive maintenance software that allows us to repair or replace failing parts and systems before they break to provide customers with optimal workflow continuity and minimize downtime.

Finally, we offer a comprehensive sustainability package through Print ReLeaf that neatly dovetails with our customers’ corporate responsibility programs. Print ReLeaf is a reforestation service that plants a tree for every 8.333 pages printed. Your progress is tracked in real time without any effort on your part and customers receive certified reforestation results to share as part of their sustainability efforts.

Ready to take your cost savings, productivity, and profitability to the next level? Contact a PointManagement MPS consultant today!